Google My Business Manager Documentation

Getting Started

Simply click the “Connect to Google My Business” button. Follow the authorization prompts to connect to your Google My Business listings.

Businesses

Adding a business

Under the business listing, click the “Add Business” tab. 

Required Fields

• Business Name
• Primary Business Category (must choose from categories provided by Google My Business)
• Phone Number
• Street Address (US Only)
• City (US Only)
• State (US Only)
• Zip Code (US Only)  

Business hours

Add opening and closing business hours for corresponding days of the week. If your business is open 24 hours, click the “24 hour” toggle 

Verification

When a new business is created, it must be verified to become an active Google My Business listing. Businesses in GMB can be verified by navigating to the GMB > Dashboard and clicking the blue verify button next to the red “Not Verified” status indicator. In most cases the blue verification button will prompt you to verify by post card.   Note: It may take up to 7 days for Google to mail a pin number. Please make sure your address is accurate and that you can receive mail from the location.

Completing verification

Once you have received your pin number, navigate to GMB > Dashboard and click the “Complete Verification” on the corresponding business listing. Enter your pin to complete the verification.  

Editing Business

Required Fields

• Business Name
• Primary Business Category (must choose from categories provided by Google My Business)
• Phone Number
• Street Address (US Only)
• City (US Only)
• State (US Only)
• Zip Code (US Only)  

Editing Address and re-verification

Editing the address will trigger a re-verification action. You must wait for a new pin number to be sent by Google to complete the process in order for the business listing to become active again.

Note: Once the business address is editing, IT WILL NOT BE EDITABLE UNTIL THE RE-VERIFICATION PROCESS IS COMPLETED.

Photos

Managing Photos

Click the photos action (camera icon) or click the “Manage Photos” tab. Photos management allows you to upload, edit and remove photos from the default Google My Business photo categories: Identify, Exterior, Interior, and Team

Logo and Cover Image

To add a logo or cover image, click the “Identity” tab. Next click the upload link to either logo or cover image.

Note: Cover images must have a ratio of 2.7, otherwise the upload will be rejected.

Interior, Exterior and Team Photos

Follow the steps above to upload photos in their respective categories.

Note: Photo uploads are subject to Google My Business approval, and can take up to 24 hours to appear in your business listing.

Services

Adding a Service

To add a service, click the services action or the “Manage Services Tab”. Next click the “Add Service” button and add a service along with a corresponding description.

Removing a Service

To remove a service, click the delete button next to the service. Please note that this action is undoable.

Posts

The GMB Manager can post standard WordPress posts and its custom post types. GMB post types include:

• Standard Google My Business posts
• Google My Business Offers
• Google My Business Events

Creating a custom GMB post

To create a custom GMB post, navigate to “GMB: Posts” and click “Add New”. Follow the template to add content.

Posting to Google My Business

Navigate back to the GMB Manager and click the “Post” action or click the “Manage Post” tab. The newly created post will appear in the left column and click “Post Now”. Allow a few minutes for the post to show up on Google My Business.

Scheduling posts

Post scheduling is possible by clicking the “Post Later” button. In the pop up window, select the calendar date for future posting. Optionally, you can choose to repost the posting in recurring intervals.

Note: Wordpress’s cron does not run in the background as the system cron does. It is only triggered on a page load. Read more about WP-Cron

Reposting

Once a post had been posted to Google My Business, it can can be reposted by clicking the “Repost” button

Remove Post

To remove a post, click the “Remove Post” button. This will remove the post from Google My Business

Note: This action cannot be undone.

Reviews Replies

Replying to a review

Intellasoft GMB allows you to reply to a review posted on your Google My Business listing. Simply add a reply to the reply field and press the “Update Reply” button.

Canned replies

To avoid typing the same reply response over and over again, “canned replies” can be added under GMB: Review Replies > Add New. When replying to subsequent reviews, type the first few words of the canned and the field will auto complete the rest.